Quality Assurance

Northwood front view

Our Enhanced Quality Award…

The aim of the Blackburn with Darwen Borough Council Quality Assurance Scheme was to improve care standards. The scheme is based on national minimum standards plus local Blackburn with Darwen standards.

Assessment takes 2 to 3 days with staff and residents interviewed by assessors.

Areas assessed:

Staffing levels; Activities; Care Planning; Risk Assessments; Food and Nutrition; Decor and Environment; Residents’ Involvement; Peer Group Interviewers.Our Enhanced Quality Award…

There are three possible outcomes or grades:

Non Quality Assured

Does not meet basic standards within the scheme.

Quality Assured

Meets the standards and evidence that mainly compliant with all areas.

Enhanced Quality Assured

Assessed to be a much higher standard and fully compliant with all areas.

Northwood has consistently been awarded the highest possible status of ‘ENHANCED QUALITY’ for ever year the quality assurance scheme has existed.